Privacy Policy

Last updated: October 3, 2025

Introduction

At Closing Chapter Home Pet Euthanasia LLC ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website closingchaptervet.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request our services through our appointment forms
• Contact us via email or phone
• Fill out consultation or service request forms
• Provide testimonials or feedback

This information may include:

• Name and contact information (address, phone number, email)
• Pet information (name, species, weight, medical history)
• Veterinarian contact information
• Service preferences and special requests
• Payment information (processed securely through third-party providers)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our pet euthanasia services
• Process and fulfill service requests and appointments
• Communicate with you about our services, appointments, and follow-up care
• Send confirmation emails and service-related notifications
• Improve our website and services
• Comply with legal obligations and respond to legal requests
• Protect against fraudulent or illegal activities

Information Sharing and Disclosure

No Unauthorized Sharing

We never share your personal information with anyone without your explicit consent, except as outlined below.

Required Legal Disclosures

We may disclose your personal information when required by law, including:

• To law enforcement agencies when required by legal process
• To regulatory authorities as mandated by applicable laws or regulations
• To comply with court orders, subpoenas, or other legal obligations
• To protect the rights, property, or safety of our business, employees, or others

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email service providers (SendGrid)
• Website hosting services (Digital Ocean)
• Payment processors (Square, when applicable)

These service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Data Retention and Deletion

Automatic Deletion Policy

We delete information from our database on a rolling basis of approximately one (1) year from the date of service completion or last contact, unless:

• We are required by law to retain certain records longer
• You have requested continued communication or services
• The information is necessary for ongoing legal or business purposes

Your Right to Request Deletion

You may request that we delete your information sooner by contacting us:

• Email: closingchaptervet@gmail.com
• Phone: (505) 390-6080

We will process your deletion request within 30 days, except where retention is required by law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain uses of your information

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: